Privacy Policy

Here at The Osborne Trust, it is important that we can keep in touch with you as referees,

referring agencies, partners, donors, fundraisers and customers.

This page explains how we at The Osborne Trust collect and use personal data, the legal basis for doing so and provides information about your rights in respect of your personal data for which I am the data controller.

Our data protection officer Emma Osborne can be contacted at or on 07712089273

Data Collection and Use

The Osborne Trust office will only collect and use personal information for the specific purpose for which it has been obtained.

We will undertake our programmes of support using personal information provided by or on behalf of a patient undergoing cancer treatment, referred into us, either by themselves personally or by a third party. It may be necessary for us to share your information with third party organisations who also support cancer patients. We will only do where it is necessary and of benefit to do so, and we will share only the minimum amount of personal information necessary, to advocate on your behalf. Please see the “who I share your information with” section for further details.

When accessing this website to download and /or complete a referral form or purchasing an item off the website store being sent to you by our office, you will be asked for personal information. We receive grant funding to enable us to carry out some elements of our support which requires data collection in reporting back on how the money was spent and who it benefitted. No personal information is shared, and case studies are anonymised when we do this.

We may communicate by post, email, phone or text message with you regarding the programmes of support on offer and to give you the latest news on any fundraising campaigns, events and opportunities to get involved in the work we carry our here at The Osborne Trust.

We will only send emails, texts or contact you by telephone in organising the support you require for you children.

We will not use personal data for any automated decision making or profiling.

Who I share your information with:

When we receive a referral on your behalf, it may be necessary for me to share the details you provide with other partner agencies to support your further during your cancer treatment. We will only share as much information as is necessary to access more support for you as a family. If you have any questions or concerns about how information you provide as part of your referral is used, please contact my Data Protection Officer for more information.

Other than in the circumstances above, we will not share personal information with other organisations without your explicit consent.

Retention of personal data

We will only keep your personal information for as long as it is necessary to fulfil the purposes described in this policy. Information relating to referrals will only be retained for as long as it is necessary to support your family during treatment, report back to grant bodies or otherwise complete your request, although we may retain a minimum amount of information about closed referrals if you contact us again for support.

We will regularly review the personal information we hold to ensure that its use is necessary and proportionate.

Links to other websites:

This website contains links to other websites. We are not responsible for the content or privacy practices of these websites.

Your rights:

You have several rights in relation to your personal information and the opportunity to choose how it is used. You can:

Obtain copies of the personal information we hold about you (known as a “subject access request”)

Request that we correct or update any personal information held about you

Ask that we erase or restrict the way in which we use your information (although this may affect how we can support you and your children during your treatment)

Request that personal information you have given your consent for me to use is provided in an electronic format, so it can be transferred to another data controller (also known as “data portability”)

If you wish to exercise your rights in respect of your personal data or have any concerns about how your data is used, please contact our Data Protection Officer:

You may opt out of receiving further communications from The Osborne Trust at any time. All requests to unsubscribe are dealt with promptly by our Data Protection Officer

Emma Osborne
The Data Protection Officer
The Osborne Trust

Alternatively, you have right to raise any issues or concerns directly with the Chair of our Board of Trustees

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